Frequently Asked Questions

We're locally owned, veteran-operated, and we never require contracts. When you call us, you talk to someone who knows your system — not a call center in another state. Our owner, Keith, personally conducts consultations and has been known to show up during installations to make sure everything's right. That personal touch is why customers stay with us for 5, 10, even 15+ years.

Fast. We typically schedule consultations within a day or two, and most residential installations are completed in a single day. Many customers are fully set up within a week of their first call.

In most cases, yes. If you have an existing alarm system from another provider, we can often take it over and connect it to our monitoring. We'll assess what you have, recommend any upgrades needed, and get you switched without starting from scratch.

Absolutely not. Our consultations are free, no-obligation, and completely pressure-free. Our owner Keith is known for being straightforward and only recommending what you actually need.

That's right — no contracts, ever. We operate month-to-month because we believe if we're doing great work, you'll stay because you want to. Many of our customers have been with us 5, 10, even 15+ years — all without a contract.

Our pricing is very competitive — often lower than the big national companies, with no hidden fees or surprise charges. We offer transparent, upfront pricing and 6-month same-as-cash financing for those who need it.

Yes. We offer 6-month same-as-cash financing so you can get protected now without the full upfront cost. Ask about options during your free consultation.

In most cases, yes. Many insurance companies offer 5–20% discounts on homeowners insurance when you have a professionally monitored security system. We can provide documentation for your insurer.

Absolutely. Every system we install comes with a smartphone app. Arm/disarm, view live camera feeds, control door locks, adjust your thermostat, open your garage, receive instant alerts — all from your phone, anywhere in the world.

We install HD and 4K resolution cameras for both indoor and outdoor use, including doorbell cameras with video and two-way audio. All cameras include night vision and remote viewing through the app. During your consultation, we'll recommend optimal placement for full coverage.

Yes. Our systems can integrate with smart thermostats, smart locks, garage door openers, lighting control, and even facial recognition technology. Everything is managed from a single app.

Your system has battery backup that keeps it operational during power outages, and the cellular connection ensures signals still reach our monitoring center. You stay protected even when the grid goes down.

Our monitoring center receives the signal within seconds. A trained operator verifies the threat, contacts you, and dispatches police, fire, or EMS if needed. Our response time is one of the fastest in the industry.

Yes. One customer's smoke detector triggered while they were on vacation — our monitoring center dispatched the fire department immediately, before the customer even knew there was a problem.

Our operators will attempt to reach you to verify before dispatching. If it's a false alarm, we help identify the cause and adjust your system. Our systems are designed to minimize false alarms — many customers report zero false alarms over years of use.